Returns Policy

Order Cancellations

If you need to cancel your order after it is placed, please contact ASAP.

Most orders ship out within 1 business day, so prompt contact is needed.

If you contact us before your order has shipped, we will refund you in full and cancel your order.

Returns & Exchanges

Dr. Green Life accepts returns under the following conditions:

  • We accept unopened products, within 30 days of purchase.
  • We do NOT accept returns of opened supplements or skincare.
  • There is a 20% restocking fee for all returned orders and customer pays the shipping return.

For more details on our returns and exchange policy, visit our FAQs here.

Returns: Please mark clearly on the package to return:

Specialty Fulfillment Center
224 Carnation Dr.
Nampa, ID 83687

In the case where it has been more than 30 days since the product was received by us (counted from time it arrived to your location, not from pick-up time or time the package was opened), products cannot be returned.


We offer Route's Green Package Protection on all orders.

Route Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We highly recommend you include Route Package Protection with your order as we cannot guarantee refund or replacement if the package gets lost, stolen or damaged. You can read all about Route in our FAQ section here.

For any other questions or concerns please email and we’ll be happy to help.