Returns Policy

Order Cancellations

If you need to cancel your order after it is placed, please contact support@drgreenlifeorganics.com ASAP. Most orders ship out within 1 business day, so prompt contact is needed.

If you contact us before your order has shipped, we will refund you in full and cancel your order.

If you contact us after your order has been shipped, please send the package back to us. Once we have received your order, we will refund you, minus shipping charges.


Returns & Exchanges

Dr. Green Life accepts returns under the following conditions:


We accept unopened products, within 30 days of purchase. We do NOT accept returns of opened supplements or skincare.

If you need to return an unopened product, please contact us to ship it back. Customer pays shipping to return. There is a minimal restocking fee.

Returns: Please mark clearly on the package to return:

Returns

Specialty Fulfillment Center

224 Carnation Dr.

Nampa, ID 83687

In the case where it has been more than 30 days since the product was received by us (counted from time it arrived to your location, not from pick-up time or time the package was opened), products cannot be returned.


Damage/Defects

If a product is defective, please email us pictures of the product issue to support@drgreenlifeorganics.com. If a product has broken or spilled during shipping, we require these pictures to be able to send your replacement product. Once we have talked to you, we will ship out a replacement product within 3 business days. If there is any delay (i.e. if the product is out of stock), we will contact you to make arrangements or issue a refund.

If you need to return a product, or have an issue with a product, please email support@drgreenlifeorganics.com and we’ll be happy to help.